World Cup 2010 breaks records on Twitter but are the Tweets worth reading? Are your Hotel’s Tweets worth reading?

Being a huge World Cup follower, I decided to do some research on the World Cup's impact on the web. According to Akamai's Net Usage Index, the game between USA vs Algeria on Wednesday saw a traffic spike to 11.2 million visitors per minute during the Landon Donovan goal in the 91st minute. It moved past the 2008 Presidential election!

Wc-akamai-spike

Breaking it down further, on average Twitter normally sees about 750 tweets per second. During the World Cup Games, records were being broken to 3,000 tweets per second during the games goals.

That's a lot of Tweets. What had me curious was the quality of Tweets vs. the quanity of them.

So besides the typical "Gooooaaaalll" Tweets when a favorite team scored, what relevant information was actually being shared? I came across an article from Esquire which broke down the chatter on Twitter during the World Cup games, "10.6 percent meaningful conversation and 6 percent self-promotion, plus 8.4 percent spam, 30 percent babble, 42 percent re-tweets… and only 2.4 percent legitimate news".

So now I bet you're wondering why is she talking about the World Cup when she should be blogging about hotels using social media as a marketing tool.

Two reasons.

The first and most important reason:

You say your hotel already participates in social media and networking. But what exactly are you saying to give substance to your followers. Those statistics I mentioned from Esquire are extremely telling, on an exaggerated scale, but I believe make a very good point on the overall ratio of chatter.

If the intern you hired is only adding to the "30% babble" on Tweeter about your hotel, what is the value added to your hotel's business? How effectively is it meeting your social media marketing goals and objectives? Do you have a plan in place to achieve those goals?

It's time to have a strategy regarding your social media marketing plan. Tweeting babble can be fun, but effectively participating in the "10.4% of meaningful conversation" and "2.4% of legitimate news" is what will yield results for your hotel's business.

Now the second reason? I have World Cup frenzy – my favorite team got eliminated yesterday but Wednesday the USA advanced to the Round of 16!

Go USA!

Until next time,

Rosella

CoMMingle Social Media Marketing Manager

Plan. Socialize. Engage. Measure. 

Every hotel wants positive Trip Advisor reviews but is your hotel really listening?

Trip Advisor is a main source for many travelers in their decision process of selecting a hotel. These potential guests are visiting the site to read about past guest experiences and a general "feel" of other people's opinion about your hotel.

Of course every hotel hopes that the reviews will all be positive but we know that isn't always the case. Hoping won't help either, you need to be pro-active in your approach.

Traditional marketing allows you to share and control the information about your hotel in a positive light. With social networking at everyone's finger tips, there is a shift to the guest in control of that marketing information.

But this shouldn't discourage you nor should it be ignored. Just like potential guests that are 'listening' to past guests, so should the hotel. Reputation management in social media marketing is a vital part of any hotel's marketing plan.

Read the past reviews about your hotel. Listen to the positive and negative aspects of them. More likely than not, you will find a common thread amongst them.

You might learn that the majority loved the hotel but complained about the older beds. You could discover that people felt the hotel was gorgeous with wonderful amenities but customer service was not up to par or that customer service was fantastic but the resort fee was too high.

Whatever it is that you discover others are saying about your hotel, the best course of action is to respond. This allows the hotel property to join in the discussion that so many are using to make their hotel destination plans. It gives you a chance to change a negative into a positive, disseminate current information about the hotel and encourage a potential guest to visit by showing that you are listening and being responsive to all reviews, both positive and negative. 

Potential guests are listening and reacting to the social network of online reviews and so should your hotel.

Until next time,

Rosella

CoMMingle Social Media Marketing Manager

Plan. Socialize. Engage. Measure. 

Full Service Social Media Marketing Agency For Hospitality Is Launched

Commingle logo
 http://www.CoMMingle.me

It's official! 

PARSIPPANY, NJ , June 20, 2010 - Lodging Interactive, an award winning leading interactive agency servicing the hospitality industry, today announced the introduction of its CoMMingle Social Media Marketing Agency operating division.  Through a dedicated team of social media experts and proprietary technologies, CoMMingle offers a focused approach addressing all aspects of hospitality social media marketing.

 

“It is increasingly important for hoteliers to build their hotel brands and to increase their level of interaction with consumers who frequent the major social media sites,” stated DJ Vallauri, Founder & President of Lodging Interactive, the parent company of CoMMingle. “Hotels must be positioned to be ‘seen’ and engaging on all major social websites and blogs at the time when consumers are making their travel plans. ”

While the demographic profiles of the hundreds of millions of social media website users are a clear match for most hotels and resorts, the challenges faced by most properties are the lack of qualified staff to interact online, the increasing time commitments needed and the multitude of skill sets required to effectively participate in social media marketing. These challenges continue to hamper the hospitality industry's ability to implement effective social marketing strategies that are required to manage guest reviews, measure results, build and communicate effectively with prospective guests through blogging and the growing number of social media sites.

"Research indicates that many hotels have already established entry level marketing profiles on popular social media sites such as Facebook and Twitter.  However, nearly all hotels don't have the internal resources or intellectual capital to take their social marketing efforts to the next level," stated Mr. Vallauri.  "CoMMingle addresses these industry needs with a cost-effective and efficient solution."

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