Hotels Collect Guest Reviews From Facebook

Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, announced today the integration of its Guest Review System with Facebook. The Facebook integration enables hotels to collect and share their guest reviews right from their hotel Facebook pages.

“Our Guest Review System continues to gain momentum with hotels, restaurants, and spas since our launch only 3 weeks ago,” said Mr. DJ Vallauri, Lodging Interactive’s Founder & President. “And now with the integration into Facebook hotel pages, hotels have an opportunity to collect and share their guest reviews to over 800 million Facebook users.”

The Guest Review System is an online service that enables hospitality companies to collect, manage and share guest reviews on their own websites. As a result, consumers no longer need to visit third-party review sites to read reviews or to leave their own reviews.

“The Guest Review System is integrated into our Facebook page and it’s a great way for consumers to have instant access to our guest reviews and ratings. Also past guests can share their own reviews via our Facebook page,” said Mr. Ed Reagoso, General Manager of The Grand Wilshire Hotel in West Orange, NJ. “The Guest Review Service allows me to validate all reviews for authenticity and I receive real-time alert messages every time a review is made.”

 

Another benefit of the Guest Review System is that it allows hotel management to respond to guest reviews, which often helps consumers make informed choices. “Nowadays, every hotel should routinely monitor online reviews closely,” added Mr. Vallauri. “This makes our Guest Review System increasingly valuable because it allows management to control online reviews and post responses as needed”.

The Guest Review System is a low cost, turnkey system for any hotel seeking the ability to control its own guest reviews. “There is no programming required and hotels can be up and running in just minutes,” said Mr. Vallauri. “It’s very easy to use and we even offer a free trial with no long-term agreements, hotels can cancel anytime.”

More Information: www.GuestReviewSystem.com

Veteran’s Day – Thank You for Your Service

11/11/11

Our thanks to all Veterans and their families for the sacrifices you have made and the service you have given our country.

Happy Veteran's Day

Lodging Interactive Wins Travel Weekly’s Magellan & W3 Awards For Excellence

Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, today announced it has won two prestigious industry awards for its work on the Wyndham Garden Hotel New York Time Square South.

“The Travel Weekly Magellan Awards honor the best in travel and acknowledge the outstanding web designers behind it all,” said Mr. DJ Vallauri, Founder & President of Lodging Interactive.  “Our team is honored to, once again, have been bestowed the prestigious Travel Weekly Magellan Award.”

Lodging Interactive was also awarded a W3 Silver Award for design excellence from the International Academy of The Visual Arts. The W³ Awards honors creative excellence on the web, and recognizes the creative and marketing professionals behind award winning sites, marketing programs, and video work created for the web. The W3 Awards received over 3,000 entries from Ad Agencies, Public Relations Firms, Interactive Agencies, In-house creative professionals, Web Designers, Graphic designers and Web Enthusiasts.

Reaction To Controversial TripAdvisor Reviews

It’s getting to be “review turnabout time” as more tourist-oriented providers attempt to dilute the influence of TripAdvisor in an effort to take more control of reviews.  New article worth reading on Travel Mole:

http://www.travelmole.com/stories/1149941.php?mpnlog=1&m_id=_rY!Y!s~vY

 

 

Starwood Hotels to publish online customer reviews

I applaud Starwood Hotels for being the first major hotel brand to enable the posting of online guest reviews on their websites.  Clearly they "get it" and it's only a matter of time before Marriott and Hilton follow suit. It will be interesting to see how Trip Advisor will react to their move which is a direct threat to its business model.

I'm pretty sure we've all seen this movie before, when hotels took back the control of their net rates from the OTA's.  Deja vu for sure.  

Independent hotels can also deploy their own collection and management of guest reviews on their websites by subscribing to our Guest Review System.  We offer an inexpensive, web based solution which can be up and runnig in less than 10 minutes.  We even offer a FREE TRIAL to our Guest Review System.

Let me know what you think,

DJ Vallauri
Founder & President

Lodging Interactive & CoMMingle 

HotelCast 2.0. NEW! – Guest Review System, Google Flights and Groupon Travel

This Lodging Interactive Podcast has got the scoop on the new Guest Review System that allows properties to gather and post guest reviews directly to their website.  Is Groupon Travel a good deal for properties or consumers?? 

Lodging Interactive does the research, you get the news on Google Flights…really cool stuff!  And, while protecting your high school reputation was important…Protecting your property's reputation right now is crucial.  Commingle is an ace in the hole you cannot be without.   New technology that effects you!  The hottest 10 minutes in the hospitality business is right here at HotelCast 2.0.

 >> Click Here to Listen to Lodging Interactive Fall HotelCast 2.0 podcast <<

New Guest Review System For Hospitality – Industry First

Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, today announced the introduction of its Guest Review System designed for hotels, restaurants and spas. The Guest Review System enables hospitality companies to manage and display consumer reviews on their own websites and blogs.

"The time has come for hotels to take control of their guest reviews and to stop sending potential guests to third party review websites where they may never return or worse, book a competitor’s property,” said Mr. DJ Vallauri, Lodging Interactive's Founder & President. “Market research continues to support the fact that over 75% of online travel buyers will consider consumer reviews prior to making their online travel purchase. This trend is not going away and hoteliers have told us they need more control over the guest review process.”

 

Guest Review System

 

The Guest Review System is a web based review management system that empowers hotels to collect their own guest reviews and post management responses on their websites. The Guest Review System lets consumers post their comments and score their hotel experiences based on service attributes. Additionally, consumers can share their guest reviews on their Facebook wall and their network of friends. Hotels are notified in real-time of new guest reviews and have the ability to validate guest stay information before reviews are posted on their website.

“We all continue to read about the authenticity of many of the guest reviews on the third party review websites. The New York Times recently reported on individuals and offshore companies established to post fake reviews…in some cases negative reviews about competitors, it’s just getting out of hand,” added Mr. Vallauri. “Our Guest Review System gives back the control to the hotelier where they can validate a guest’s authenticity before the comment is posted on their website.”

"Our Guest Review System is a low cost turn-key system any hotel can use to manage their guest reviews. There is no programming required and hotels can be up and running in 10 minutes,” added Mr. Vallauri. “We offer a free trial and there is no contract to sign and hotels can cancel anytime.”

Lodging Interactive To Unveil New Guest Response System

Revolutionary New System Empower Hotels To Collect & Manage Their Own Guest Reviews

Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, today announced it is planning to introduce a hospitality focused guest review system on Tuesday, October 11, 2011.

“It is time for hotels, restaurants and spa’s to take control of their guest reviews and our Guest Review System will provide the best solution,” said Mr. DJ Vallauri, Lodging Interactive’s Founder & President.  “This changes everything.”

For more information, click here

Google flight search breaks vow, Expedia says

"Google Inc. is breaking a promise it made to antitrust regulators who approved its purchase of ITA Software Inc. this year by ranking its new flight information service ahead of competitors, according to Expedia Inc.

Google, which introduced its own flight search service Sept. 13, “excludes any link to online travel agencies, which are key options for comparison shopping,’’ according to testimony by Tom Barnett, Expedia’s outside counsel, prepared for delivery today at a Senate Judiciary antitrust subcommittee hearing on Google’s business practices on the Internet."

via boston.com – read full article