Customer Service counts in every business.
Have you ever been told by a company that, “Rules are Rules”? How did it make you feel? Did you ever have a great experience with a company, asked for that “little something extra” and have your request refused? Did it make you go from being a pro-active evangelist or supporter to someone who had an “okay” experience?
If you answered, “Yes” to any of these questions, or are a business looking to create a better customer service experience, then you should watch episode 37 of the #AskDJV show.
Empowering your employees
DJ Vallauri explains how empowering your employees to make decisions within your organization gives them much more effective customer satisfaction skills, while giving your customer something positive to share about your organization. If this had happened to him, it would have made his less than stellar experience with a Delta Airlines Associate (and their social media representative), so much better by one simple word. Sometimes, it’s not all about the money, but the experience.
Do you want to leave your guests with the feeling that they have walked away looking forward to returning? Of course you do! Learn more about how to increase customer satisfaction by watching our #AskDJV video series today.