#AskDJV Video Episode 42: Social Media Customer Service

Check out the latest video in the #AskDJV video series.  In episode 42, Lodging Interactive’s Founder and CEO describes how social media marketing is increasingly morphing into social media customer service.

DJ recommends hoteliers use 2016 to experiment with Facebook’s Instant Messenger and deploy Live Chat applications on their websites.  He believes 2017 and 2018 will be breakout years for real-time consumer engagement via social media and other online applications.