Entries by djvallauri

Latest Social Media Changes Affecting Hotels and Resorts

Happy 2019, everyone! As we move into the new year, it’s time to take a look at our social media strategies to assess what’s working and how we can better connect with our guests. This includes assessing all the new social media that impact hotels and resorts, so take a look at everything that’s happened […]

Latest Social Media Changes Affecting Hotels and Resorts

Even though each social media platform is unique in a number of ways, there are a lot of similarities they all share, too. A few trends are visible across the board in the social media world, and this month we’ve seen features that are focused on improved integration and making more information available to both […]

This Week in Hospitality Social Media Marketing News- November 13, 2018

We’re nearing the end of the year and are getting ready for the big holiday rush, but now is no time to let your social media marketing slide. There have been a lot of new updates that have rolled out in the past week that are directly relevant to hotels and resorts, so let’s dive […]

Lodging Interactive Rolls Out Commingle:Engage Total Customer Engagement Services.

Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of commingle:engage, a total customer engagement solution for hotels and resorts. commingle:engage is a fully managed service that enables properties, of any size, to effectively build customer loyalty through personal, one-on-one, customer engagement with new […]

Facebook, Instagram, YouTube: Announcements & New Features Impacting Hotels and Resorts

  As we ramp up for the holiday season, multiple social media sites have proved that they’re not slowing down just because it’s near the end of the year. In the past two weeks we’ve seen big announcements and new features from platforms including Facebook, Instagram and YouTube, all of which can impact hotels and […]

Latest Facebook & Instagram Updates Hotels Can’t Afford to Miss

  The past two weeks have been particularly busy in the social media world, and this week’s newsletter can prove it. Ready to find out about the latest updates and how they’ll affect your hotels and resorts? Let’s dive in. Facebook’s Creator Studio Rolled Out Globally  Facebook’s Creator Studio is a central hub for Pages, allowing them […]

Hotel Social Media News Platforms Shifting to ‘Authentic’ Usage to Encourage Community Building

There is an apparent trend showing social media platforms are shifting more towards “authentic” usage of the platforms that encourage community building, and we’re seeing more features and changes coming as a result. Staying on track with these changes will be important for the long-term success of your campaigns. Twitter Cuts Access to Third Party […]

Forget Loyalty Programs: Customer Service Matters Most to Travelers

Most hotels and resorts offer some sort of loyalty program, allowing guests to accrue points based on stays and purchases that they can later use for free or discounted bookings. Publix’s BOGOs are great, after all; why not set up something similar for hotels?   While many guests are avid users of your hotel’s rewards […]