Every hotel wants positive Trip Advisor reviews but is your hotel really listening?

Trip Advisor is a main source for many travelers in their decision process of selecting a hotel. These potential guests are visiting the site to read about past guest experiences and a general "feel" of other people's opinion about your hotel.

Of course every hotel hopes that the reviews will all be positive but we know that isn't always the case. Hoping won't help either, you need to be pro-active in your approach.

Traditional marketing allows you to share and control the information about your hotel in a positive light. With social networking at everyone's finger tips, there is a shift to the guest in control of that marketing information.

But this shouldn't discourage you nor should it be ignored. Just like potential guests that are 'listening' to past guests, so should the hotel. Reputation management in social media marketing is a vital part of any hotel's marketing plan.

Read the past reviews about your hotel. Listen to the positive and negative aspects of them. More likely than not, you will find a common thread amongst them.

You might learn that the majority loved the hotel but complained about the older beds. You could discover that people felt the hotel was gorgeous with wonderful amenities but customer service was not up to par or that customer service was fantastic but the resort fee was too high.

Whatever it is that you discover others are saying about your hotel, the best course of action is to respond. This allows the hotel property to join in the discussion that so many are using to make their hotel destination plans. It gives you a chance to change a negative into a positive, disseminate current information about the hotel and encourage a potential guest to visit by showing that you are listening and being responsive to all reviews, both positive and negative. 

Potential guests are listening and reacting to the social network of online reviews and so should your hotel.

Until next time,

Rosella

CoMMingle Social Media Marketing Manager

Plan. Socialize. Engage. Measure. 

Full Service Social Media Marketing Agency For Hospitality Is Launched

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 http://www.CoMMingle.me

It's official! 

PARSIPPANY, NJ , June 20, 2010 - Lodging Interactive, an award winning leading interactive agency servicing the hospitality industry, today announced the introduction of its CoMMingle Social Media Marketing Agency operating division.  Through a dedicated team of social media experts and proprietary technologies, CoMMingle offers a focused approach addressing all aspects of hospitality social media marketing.

 

“It is increasingly important for hoteliers to build their hotel brands and to increase their level of interaction with consumers who frequent the major social media sites,” stated DJ Vallauri, Founder & President of Lodging Interactive, the parent company of CoMMingle. “Hotels must be positioned to be ‘seen’ and engaging on all major social websites and blogs at the time when consumers are making their travel plans. ”

While the demographic profiles of the hundreds of millions of social media website users are a clear match for most hotels and resorts, the challenges faced by most properties are the lack of qualified staff to interact online, the increasing time commitments needed and the multitude of skill sets required to effectively participate in social media marketing. These challenges continue to hamper the hospitality industry's ability to implement effective social marketing strategies that are required to manage guest reviews, measure results, build and communicate effectively with prospective guests through blogging and the growing number of social media sites.

"Research indicates that many hotels have already established entry level marketing profiles on popular social media sites such as Facebook and Twitter.  However, nearly all hotels don't have the internal resources or intellectual capital to take their social marketing efforts to the next level," stated Mr. Vallauri.  "CoMMingle addresses these industry needs with a cost-effective and efficient solution."

Click here to read more about: Full Service Social Media Marketing Agency for Hospitality Is Launched.

June 2009 – HotelCast 2.0 Podcast is Published

http://www.lodginginteractive.com/pressreleases.htm

We just published our 2nd Quarter HotelCast 2.0 Podcast.

Click on Listen to Our Podcast and enjoy.

We just posted our June 2009 PodCast

Hot off the press, the Lodging Interactive June 2009 PodCast.  Big focus on Social Media strategies.  Check it out.  Listen to Lodging Interactive June 2009 Podcast.

Enjoy!

HotelCast 2.0 Podcast Spring 2009 Edition is Online!

We just posted our HotelCast 2.0 Spring 2009 Podcast.  This time around we cover Social Media sites Facebook and Twitter.  Listen in or download it into your iPod.

Click here for the Lodging Interactive HotelCast 2.0 Spring Edition.