Lodging Interactive has created a Facebook Widget for its popular online Guest Review System that links comments from the hotel's website to its Facebook page in real time. The Guest Review System’s Facebook widget enables potential guests to read guest reviews on Facebook and enables past guests to leave reviews directly on Facebook.
“Leveraging Facebook as a communications platform for guest reviews is a natural extension for our Guest Review System,” said D.J. Vallauri, Lodging Interactive’s Founder and President. “There is no additional cost to implement the Guest Review System on Facebook and our team will even handle the set up for the hotel.”
Since 2011, a number of hotel companies have announced plans to integrate guest reviews into their own websites—either through partnerships with TripAdvisor or by launching their own programs. But relinquishing control to a third party isn't savvy with hoteliers who want to maintain complete control over their online reputations. Likewise, having the human resources and skill needed to continually scrutinize reviews and respond immediately to comments isn't always financially feasible. That's where Lodging Interactive comes in; the company is staffed to manage the review process and reply to guests' comments on the hotel's behalf.
"Some hotels rely solely on brand sites for their website, so having a proprietary landing page for guest reviews isn't an option," Vallauri said. "However, every hotel does — or can — have a Facebook page. Therefore, the Lodging Interactive Guest Review System Facebook Widget is an easy way for hoteliers to establish an online guest review repository. Now they can interact quickly and easily with guests and prospective new customers. Our Guest Review System opens up another avenue for hotel marketers to collect reviews and make them more valuable by broadening the market of readers."