Hoteliers can discuss the importance of social customer service on Twitter with industry experts.
Lodging Interactive, worldwide provider of innovative Internet marketing and online reputation management solutions exclusively servicing the hospitality industry, will present a complimentary webinar on Tuesday, August 12 to discuss the importance of social customer care and how your property can increase the level of social customer service it offers in-house guests.
“Social Customer Care – Is Your Hotel Listening?”
Tuesday, August 12, 2014
1:00 – 2:00 PM EDT
With 72% of people expecting a response within an hour on Twitter when issuing a complaint, according to Lithium Technologies survey data, hoteliers need to find a way to provide personal, proactive customer care online.
Hosted by Lodging Interactive’s Founder and President, DJ Vallauri and Director of CoMMingle Social Media, Rosella Virdo, the hour-long webinar will cover the essentials for providing effective social customer care, how to best utilize social customer service to resolve potentially negative situations as well as how Social Voices, a 24/7/365 social listening service, can assist hoteliers in staying connected with guests throughout their stay.
“Properties need to position themselves to stay competitive in a consumer world that looks to social media to resolve customer service issues in real time,” says Vallauri. “Recognizing how your guests are trying to reach you and building a robust social customer care system to deliver superior service is essential.”
Register online to attend this complimentary social customer care webinar.
To learn more about Lodging Interactive’s Social Voices and how it can help hoteliers actively listen and rapidly respond to the online conversations regarding their properties, please visit our website.