Lodging Interactive Launches Industry First Real-Time Reputation Management

Real time hotel reputation management

 

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch CoMMingle Live Real-Time Reputation Management for hotels and resorts.  CoMMingle Live provides the highest level of reputation management by writing and posting guest review responses on all major OTA’s, social media platforms and for major hotel brands. The service also ensures franchised properties remain in compliance with brand guidelines while maximizing brand quality scores.

“There is no question the guest review landscape continues to change at a rapid pace. TripAdvisor once the ‘defacto’ guest review site now gives way to Booking.com and Google reviews, which when combined make up to 50% of the industry’s total guest review volume,” stated DJ Vallauri, Lodging Interactive’s Founder & president. “And according to a recent Moz report, the quality of native Google reviews is a huge factor in the search engine’s ranking algorithm.”

CoMMingle Live, is the hospitality industry’s first reputation management service to include real-time live chat human engagement via Facebook and the hotel’s website. The company’s USA based live chat agents are at the ready to assist any guest, potential or past guest 7 days a week.

In addition, CoMMingle Live monitors and responds to guest reviews on:

  • TripAdvisor
  • Booking.com
  • Expedia
  • Hotels.com
  • Travelocity
  • Orbitz
  • Facebook Reviews
  • Google Reviews
  • Instagram
  • Twitter
  • Marriott Verified Reviews
  • Starwood PHG Reviews
  • Hilton Hotels Reviews
  • IHG Brand Reviews

Serving hotels and resorts since 2009 Lodging Interactive’s CoMMingle Social Media Division has established itself as the industry leader in full service hotel reputation management and social media marketing and engagement. Customers include the Omni Berkshire Hotel in New York, the Boston Harbor Hotel, the Hawks Cay Resort and hundreds of other properties.

“Our team responds to over 200,000 guest reviews per year and works with hundreds of properties around the globe” added Mr. Vallauri. “We believe CoMMingle Live is a natural service extension and delivers unmatched value to our customers.”

For more information please click here or call 877-291-4411 ext. 704.

About Lodging Interactive

Headquartered in Parsippany, NJ, Lodging Interactive is a full-service digital marketing and social media engagement and reputation management agency exclusively servicing the hospitality industry. Through its web design and search optimization division as well as its CoMMingle Social Media Division, Lodging Interactive provides effective Internet marketing services to hundreds of branded and independent properties as well as management companies, restaurants and spas.

CoMMingle has established itself as the largest provider of reputation management services for the hospitality industry, handling over 200,000 guest review responses annually. The company also offers fully managed Live Chat agents for hotel websites through its LiveChatForHotels.com division.

Lodging Interactive is an HSMAI Adrian Award winner and has won awards from the International Academy of Visual Arts, Interactive Media Awards, Horizon Interactive Awards, Web Marketing Association, Academy of Interactive & Visual Arts, and Travel Weekly’s Magellan Awards have recognized Lodging Interactive as an industry leader.

Lodging Interactive is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI) and the company’s president, DJ Vallauri, currently serves on the Board of Directors of HSMAI’s New York Chapter and is a Forbes.com Agency Council contributor. For more information, please contact sales@lodginginteractive.com, 877-291-4411 or visit the company’s website.