Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its expanded CoMMingle Live ChatSM service to now include real-time sharing of hotel promotional materials during online chats with potential guests.
Live Chat for Hotels
“When a visitor navigates through a hotel’s website and engages via live chat, CoMMingle chat agents have an opportunity to share hotel specific promotional materials in real time,” stated Mr. DJ Vallauri, Lodging Interactive’s Founder & President. “CoMMingle Live Chat now serves as a real-time sales agent, 7 days a week, where there currently is none on the hotel’s website.”
Lodging Interactive’s CoMMingle Live Chat service is a fully managed, real-time service for hotels and resorts. It helps to elevate your online customer service, customer engagement and sales to an entirely new level and has shown to increase corporate group and social event RFP submissions.
“In a time when properties are looking to minimize their OTA contributions and for ways to drive direct website business, our fully managed live chat for hotels service provides you with a competitive service and selling advantage,” added Mr. Vallauri.
CoMMingle Live Chat service benefits for hotels:
- Real-time customer engagement throughout the booking process
- Real-time online sharing of promotional documents with potential guests
- Provides conversational commerce while assisting in the booking process
- Increases direct booking opportunities and event RFP submissions
- Reduces negative reviews/comments posted to TripAdvisor & OTA sites
- Crisis alert escalation to property as needed
- Offers true market differentiation within competitive set
- Unlimited live agent fully managed chats for low monthly fee
- 100% mobile responsive enabled
- 100% US based live chat agents, employed by Lodging Interactive
Getting started is easy and implementation only requires a small snippet of code be added to the hotel website. For more information, please visit: LiveChatForHotels.com.