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Lodging Interactive Hosts Free Social Customer Care Webinar

Hoteliers can discuss the importance of social customer service on Twitter with industry experts.

Lodging Interactive, worldwide provider of innovative Internet marketing and online reputation management solutions exclusively servicing the hospitality industry, will present a complimentary webinar on Tuesday, August 12 to discuss the importance of social customer care and how your property can increase the level of social customer service it offers in-house guests.

Social Customer Care – Is Your Hotel Listening?
Tuesday, August 12, 2014
1:00 – 2:00 PM EDT
Registration Link

With 72% of people expecting a response within an hour on Twitter when issuing a complaint, according to Lithium Technologies survey data, hoteliers need to find a way to provide personal, proactive customer care online.

Hosted by Lodging Interactive’s Founder and President, DJ Vallauri and Director of CoMMingle Social Media, Rosella Virdo, the hour-long webinar will cover the essentials for providing effective social customer care, how to best utilize social customer service to resolve potentially negative situations as well as how Social Voices, a 24/7/365 social listening service, can assist hoteliers in staying connected with guests throughout their stay.

“Properties need to position themselves to stay competitive in a consumer world that looks to social media to resolve customer service issues in real time,” says Vallauri. “Recognizing how your guests are trying to reach you and building a robust social customer care system to deliver superior service is essential.”

Register online to attend this complimentary social customer care webinar.

To learn more about Lodging Interactive’s Social Voices and how it can help hoteliers actively listen and rapidly respond to the online conversations regarding their properties, please visit our website.

Lodging Interactive Launches Brand Field Marketing Services

Just announced the launch of our new Brand Field Marketing Services for hotel franchisees.  Even if a your branded hotel doesn't have a website…we can help you optimize your brand.com pages.  Check it out.

>> Click to read more: Lodging Interactive Launches Brand Field Marketing Services

 

Lodging Interactive Spring HotelCast2.0 Is Launched – Listen Up

We've just launched our Spring HotelCast 2.0 Podcast which is full of Social Media and Online Marketing insights.  Please click on the link below to listen online or to our Podcast or to download it into your iPod or MP3 player.

>>Click Here to Listen to the Lodging Interactive Spring HotelCast2.0<<

 

 

Travel industry uses Facebook and Twitter to reach customers

"Booking a flight? Go on Facebook. Running late to the hotel? Send a tweet.

Hotels, airlines and other segments of the
multibillion-dollar travel industry are aggressively tapping into social
media, ramping up their use of online sites such as Facebook and Twitter to build loyalty to their brands."

Read more at www.usatoday.com

Podcast: CoMMingle Social Media Marketing For Hotels

Hot out of the studio, we're pleased to release our CoMMingle Social Media Marketing for Hotels podcast.  Twelve minutes you can listen to online or download into your iPod!

Lodging Interactive  makes sure your ears and eyes are tuned into the ever changing, ever important marketing component of "Social Media" and the impact it can have on your property.  Get Tips on how to measure the reach of your Social Media footprint.

Visit CoMMingle  and see how we can assist you in the jungle of Social Media vines most hoteliers get tangled in…It's all here on HotelCast 2.0!