How Responsive Web Design Affects the Hotel Industry

As more people use their mobile devices to book hotel stays it becomes even more important that you choose the right type of web design to ensure your content is delivered seamlessly across the platforms your audience is using to access your site.

Responsive Web Designs are an excellent choice for Hotel Websites

Not all websites are created equal. There is real value in creating a responsive website that serves all of your content to your site visitors on all their devices (Mobile, Desktop, Tablet, etc.):

  • Lowers Overall Maintenance and Operational Costs – Make one change and see it across three platforms seamlessly.
  • Is Better for SEO – Google says the following regarding responsive web design:
    “Responsive design: serves the same HTML for one URL and uses CSS media queries to determine how the content is rendered on the client side. This removes the possible glitches of user-agent detection and frees users from redirects. This is Google’s recommended configuration.”
  • Measuring Results – Google Analytics has adapted to responsive designs, so analyzing the data and measuring results are already incorporated.
  • Improved Travel Experience – When visitors come to your website and see that you are prepared for them no matter what device they are using, they are more inclined to book a stay with you.
  • According to MCD’s 2014 Survey, the quality of your website impacts 70% of travelers.

MCD's 2014 Survey Graphic

Use of Smartphones Increasing

According to eMarketer, by 2017 Smartphones will be used by 69.4% of the population.

Mobile Phone Users Worldwide - eMarketer

Your website has to be designed to serve these customers more efficiently and effectively without putting a tremendous strain on your current budget. More travelers will begin to book their stays, see what amenities you offer, check in and out, interact with your maps & events, order room service, & utilize your concierge through their mobile devices.

Are you prepared today to serve this group of end users? If the answer is “NO” we can help. Visit our website – Lodging Interactive on your desktop, tablet or mobile device. We an award-winning responsive website design company — recently winning multiple 2014 IMA Outstanding Achievement Awards for excellence in hotel and resort website design.

Let us help you create a responsive website design for your hotel guests today. Contact us at 877-291-4411, or complete our Responsive Website Design form.

Image 1 Credit: MCD 2014 Survey / Image 2 Credit: eMarketer

Lodging Interactive Wins Multiple Awards for Excellence in Website Design

The hospitality industry’s full-service digital marketing agency has been honored with three awards for outstanding achievement in hotel and resort website design

Lodging Interactive, a worldwide-recognized leader in digital marketing and innovative web design exclusively servicing the hospitality industry, is the proud recipient of multiple Interactive Media Awards™ for Outstanding Achievement in website design from the Interactive Media Council Inc.

This month, the Interactive Media Council Inc. recognized three property websites recently built by Lodging Interactive by awarding the second highest honor given by the IMC. Two of the award-winning sites feature responsive design – an innovative web design aimed at optimal viewing and seamless navigation across web-based, tablet and smartphone platforms.IMA 2014 Winner Icon

The 2014 IMA award-winning websites include:

Courtyard Marriott New York LaGuardia, Fitzpatrick Hotel Group and Residence Inn by Marriott Boston Harbor on Tudor Wharf websites were chosen from thousands of entries. The Interactive Media Council Inc. grants Outstanding Achievement Awards in the Hotel/Resort category to websites that “represent a very high standard of planning, execution and overall professionalism,” according to the Interactive Media Council Inc. The IMAs, an annual international award that honors excellence in web development and design across a number of industries, are judged by members of the council.

“We are thrilled to be recognized once again by the IMC and its members,” said DJ Vallauri, Lodging Interactive founder and president. “Lodging Interactive consistently wins awards because of our commitment to the full-service customer experience, which includes but goes beyond website design. Our expertise in managing website content, online reputation management and social content all play a role in these successes.”

For nearly 15 years, Lodging Interactive has provided more than 700 hotels, resorts, spas and restaurants in over 40 countries with proven ROI-driven online marketing services including: website design and development, search engine and social media marketing as well as online reputation management and social customer care. The full-service agency also developed website management tools for optimizing search, maximizing bookings and fostering engagement.

“Lodging Interactive offers more than website design,” Vallauri said. “Our complete suite of digital marketing and social media engagement services provide real solutions and a customized approach for each of our clients.”

Visit Lodging Interactive’s website for more details on the full suite of services built exclusively for the hospitality industry.

– # # # –

About Lodging Interactive

Lodging Interactive, headquartered in Parsippany, NJ, is a full-service digital marketing and social media engagement agency exclusively servicing the hospitality industry for more than a decade. The company provides a portfolio of effective hotel Internet marketing services to hundreds of hotels, resorts, ownership properties, spas and restaurants. Clients include branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.

Through its CoMMingle Social Media Marketing Agency operating division, the company offers hospitality focused and fully managed outsourced hotel social media marketing customized solutions. In addition the company offers Social Voices, the hospitality industry’s first 24/7/365 day a year Social Customer Care service (

Lodging Interactive has been recognized as a leader by the International Academy of Visual Arts, Interactive Media Awards, Web Marketing Association and Travel Weekly’s Magellan Awards. It is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI) and is a Preferred Vendor for Best Western International. Lodging Interactive is a member of the American Hotel & Lodging Association (AH&LA). For more information please contact or at 877-291-4411 ext 701. The company’s website is located at

Lodging Interactive Named Among the ‘Best Interactive Agencies Worldwide’

Lodging Interactive was recognized as one of "the best interactive agencies, designers and creators worldwide" for its creative excellence in website design by the International Academy of the Visual Arts. Last week, the full-service digital marketing and social media engagement agency exclusively servicing the hospitality industry was presented with three 2013 W3 Silver Awards in both the Hotel & Lodging and Travel categories, one for Green Mountain Inn, and two for Lakeway Resort and Spa. Also in September, Lodging Interactive earned a Gold Magellan Award from Travel Weekly also for the Green Mountain Inn product.

“On behalf of the more than 500 members of The International Academy of the Visual Arts, we are honored to recognize our winners as they continue to set a high standard of excellence for Web development," said IAVA Director Linda Day. "We were amazed at the caliber and quality of work we received this year.  Our winners continue to push the envelope of Internet creativity and web design, and it is gratifying to see such great work from the smallest agencies to the biggest firms.”

Green Mountain Inn and Lakeway Resort and Spa websites were chosen from among 4,000 entries. The W³ Awards honors creative excellence on the Web, and recognizes the creative and marketing professionals behind award winning Websites, Web Video and Online Marketing programs. The W3 Awards is sanctioned and judged by the IAVA, an invitation-only body consisting of top-tier professionals from a "Who's Who" of acclaimed media, advertising, and marketing firms. 

"We are delighted to have been recognized once again by the IAVA for our team's talent in designing websites that drive business," said DJ Vallauri, Lodging Interactive founder and president. "The competition among full-service agencies is getting harder and harder every year. That pushes specialized digital marketing agencies such as ours to work even harder to develop online marketing programs and products that make our customers stand head and shoulders above the rest. To have been selected from among a group of some of the biggest the Fortune 500 agencies and international organizations is truly a testimony to our skill and commitment to customers.

"Lodging Interactive consistently wins awards because we consistently develop the latest website management tools to maximize results," Vallauri said. "Website design is just one piece of the puzzle. We combine our design expertise with a unique ability to manage website content, guest reviews, and our customers' overall online reputations. It is this full-service approach to online marketing that makes our customers' websites stand out and achieve maximum optimization."

Since 2001, Lodging Interactive has provided more than 650 hotels, resorts, spas and restaurants in more than 35 countries with proven ROI-driven online marketing services, including: website design and development, search engine marketing, social media marketing, and online reputation management. The full-service agency also has developed website management tools for optimizing search, maximizing bookings and protecting each hotel's online reputation.

Lodging Interactive Teams with InnLink to Offer Booking Engine, GDS/OTA Connectivity

Hotels using Lodging Interactive for online marketing services, including website design and development, search engine marketing, social media marketing, and online reputation management, can now benefit from the industry-leading InnLink Central Reservation System powered by Travlynx. Through this integration partnership, Lodging Interactive has added a booking engine and connectivity to the Global Distribution Systems (GDS) and Online Travel Agents (OTA) to its long list of award-winning, interactive and social media marketing services.

InnLink, powered by TravLynx CRS technology, has been delivering comprehensive reservations and revenue management solutions with award-winning customer service in the hospitality and travel industries for more than 20 years. The company powers more than 6,000 independent hotels, chain properties, resorts and destinations worldwide. Lodging Interactive is comprised of a team of more than 50 highly skilled web experts. Since 2001, the company has provided more than 650 hotels, resorts, spas and restaurants in more than 35 countries with proven ROI-driven online marketing services.

"Lodging Interactive continues to go above and beyond its full-service web design and management services by partnering with the industry's best-of-breed solutions providers with whom we have uncanny synergies," said DJ Vallauri, Lodging Interactive Founder and President. "InnLink was created for hoteliers, by hoteliers, as a way to deliver easy-to-use, intuitive management tools to hotels that have limited resources or that desire competitive support in their local market. Likewise, Lodging Interactive was formed to assist hotel operators who are struggling with finding the internal resources needed to implement online marketing strategies, manage social networks and establish effective social media marketing campaigns.

"Together, Lodging Interactive and TravLynx are leveraging their years of expertise to deliver the best possible results for our customers, including maximizing incremental net revenues and increasing visibility for mid-tier, limited-service hotel chains and independent properties," Vallauri said. "Our customers benefit by receiving an abundance of proven services, from seamless connectivity via InnLink to the GDSs and placement with the OTAs, to easy-to-use and understand analytics and a full-service call center based exclusively in the United States."

Kristin Intress, CEO of InnLink, said customers too will see immediate benefits from enlisting Lodging Interactive's expertise.

"Through this partnership, our customers have direct access to expert hotel marketing services that deliver results and win awards," Intress said. "Not only will Lodging Interactive's website design and management services be extended to TravLynx users, but customers will also benefit from expanded services, including website audits, website hosting and server management, a robust content management system, an optional Guest Review System, lead capture and reporting, social media analytics, social network engagement, mobile website development and more.

"Like Lodging Interactive, we only partner with the best," she said. "We are thrilled to be adding more services to drive net reservation revenue for our clients via Lodging Interactive; true leaders in their field and a good match for InnLink."

InnLink provides Lodging Interactive customers with access to:

• Seamless connectivity to the Global Distribution Systems (GDSs)
• Improved placement with the Online Travel Agencies (OTAs)
• Direct Connect, Net Rate and Merchant model programs
• Fully customizable booking engine with easy to use/understand analytics
• Complete integration of packages and up sells to increase ADR and RevPAR
• Mobile booking engine through smartphones and social media (Facebook)
• Personalized, full-service call center based exclusively in the U.S.
• Group and Tour Reservation Desk with no additional fees
• Independent and after hours/overflow answering
• 24/7/365 reservation services

Via Lodging Interactive, InnLink customers, and those using any of the InnLink solutions, can receive:

• Website Design and Management
• Social Media Marketing
• Reputation Management
• Guest Review System
• Email newsletter marketing
• Video production
• Hotel gift certificates marketing
• Full advertising agency services
• Measurement and accountability services

Lodging Interactive Giving Hoteliers Control over Hotel Website Content

When it comes to online marketing, "Content is King," and the more content the better. Hoteliers are finding that fresh content translates to better search engine optimization on Google, Yahoo and Bing and other search engines. What this means to hoteliers is the more often content is refreshed, the more likely travelers will find the site, and not only will they stay longer, but they ultimately will book while there. If your hotel website is outdated but you don't have the resources to keep it maintained, Lodging Interactive has developed a Content Management System (CMS) that makes it easy for your content to reign supreme.

Lodging Interactive is an award-winning, interactive and social media marketing agency exclusively servicing the hospitality industry. In addition to content management, the company offers website design and management, reputation management, search engine marketing, real-time analytics and accountability, and an online Guest Review System.

"Refreshing a website can be a tedious task unless you have the right tools in place," said DJ  Vallauri, Lodging Interactive Founder and President. "Our CMS is easy to use and extremely comprehensive, enabling hoteliers to update or add content anytime, anywhere, and without any hassle.”

Last month Lodging Interactive earned three Interactive Media Awards™ for Outstanding Achievement in the Hotels/Resorts category for its website design services. This is the third consecutive year the company was recognized by the Interactive Media Council for its aptitude in designing, developing, managing, supporting and promoting hotel websites. 

Using the Lodging Interactive Content Management System, hoteliers can:

• Manage website text content
• Add, delete and modify pages
• Manage header/footer navigation items
• Manage website images and photo gallery images
• Manage the entire site’s Search Engine Optimization (SEO)
• Instantly create updated XML site maps

"With our CMS tool, all updates are performed in real time," Vallauri said. "The CMS is browser-based, with no software to download and no technical skills required to operate it."

To help make online marketing easier and more affordable for all hotels across all segments, Lodging Interactive recently launched a new Hotel Website Solutions program designed to offer web-marketing services at a low, month-to-month fee with all upfront costs removed. Hotels that enroll in this program will automatically receive Lodging Interactive's CMS.

"Today a well-maintained and up-to-date website is critical to remaining competitive in the market and driving more direct bookings to your hotel," Vallauri said. "By giving hotels control over their content, it enables them to continually find new ways to redirect travelers from third-party sites to their proprietary websites. And today, direct bookings are the name of the game."

Lodging Interactive Offering Free Mobile Website to NEW Customers Signing Full Agency Services

Lodging Interactive, an interactive and social media marketing agency
exclusively servicing the hospitality industry, is offering FREE Mobile
Website Development
to all new customers contracting full agency
services. Any hotel company partnering with Lodging Interactive for website
design and development, search engine marketing, social media marketing, and
online reputation management beginning May 2 with the Asian American Hotel Owners Assn. (AAHOA) Convention through the Hotel Industry Technology Exposition & Conference (HITEC) June 25-28 in Baltimore are eligible.

With a mobile website, hotels can offer mobile users a dynamic and streamlined user
experience regardless of mobile device. Up to 10 static pages will be provided
as part of the package, with an option to purchase more. Pages can detail the
property, including description of rooms, amenities, premise, packages,
restaurants, spas, recreation facilities, loyalty programs and online
reservations. Additional features may include mapping and directions,
click-to-call functionality, photo gallery, embedded video capability, convention
and/or meeting listings, social media links, guest reviews and more. Mobile
website management and hosting also is provided by Lodging Interactive.

"We understand just how important it is for hotels to have a mobile web strategy today," said DJ Vallauri, Lodging Interactive Founder and President. "Industry analysts predict that
the mobile web will be bigger than desktop Internet use by 2015. Therefore
there's no time like the present to jump on the mobile bandwagon and start
reaching mobile savvy travelers via the channels and devices they depend on

Hotels interested in launching a new mobile website can visit Lodging Interactive at both the 2012 AAHOA Annual Convention & Trade Show in Atlanta May 2 to 5 at the Omni Hotel and the
Georgia World Congress Center in Booth No. 124 or they can call 877-291-4411
ext. 701 to get started. Deadline for the FREE service is June 28, 2012.