TripAdvisor: Why hoteliers always get the last word

"Are hoteliers being whiners when it comes to TripAdvisor or is the system truly flawed? Daniel Edward Craig talked to TripAdvisor co-founder and CEO Stephen Kaufer for his perspective. Here he talks candidly about why TripAdvisor will continue to allow anonymous reviews and why hoteliers always get the last word."

via www.hotelmarketing.com

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